SAP Outsourcing Services
With our SAP outsourcing services, we ensure the seamless operation of the SAP system landscape and cover all common SAP Basis technologies and topics. As a perfect alternative to the in-house operation of your SAP landscape, our service operations take the burden away from your IT organisation, both technically and financially, while guaranteeing that the necessary resources are available flexibly, in accordance with your needs.
Our competencies in the area of SAP operation are endorsed by our SAP hosting certification and SAP HANA operations certification. These certifications attest to our ability to operate SAP landscapes of any degree of complexity and prove that the high requirements of the SAP, for professional, SAP-compliant operation of SAP solutions, are fulfilled.
In order for you to feel secure in your outsourcing decision, as well as trusting cooperation, we also rely on standardised processes and the latest tools to increase efficiency and to comply with the Service Level Agreement. For the latter we have developed three service operations standards, which can be customised.
Expert Desk is the fastest type of service operation to implement. A phone call is all it takes to ensure that our consultants deal with the reported tasks, disruptions and problems promptly. The Expert Desk can be adapted completely according to the needs of your IT organisation. We help you to bridge gaps in resources, carry out 3rd level SAP Basis support, ensure operation around the clock together with your SAP team and support you in carrying out day-to-day work.
Expert Desk is an enhancement of your customers’ own IT organisation. We integrate completely into the existing structures, make use of the existing tools and act as a virtual department of your company.
AN OVERVIEW OF THE ADVANTAGES:
- Quick setup
- Use of the existing tools and seamless integration into the existing organisation structure
- Guaranteed response times
- Availability of certified know-how
Out-tasking or system management is professional SAP Basis operation at the highest level. While infrastructure and data sovereignty remain your responsibility, we take on the entire operational responsibility for your SAP systems and integrate our processes into your company seamlessly.
You benefit from certified SAP know-how, 24/7 real-time monitoring of your SAP systems, guaranteed intervention times and the certainty that the technical basis of the SAP-supported business processes are working seamlessly.
AN OVERVIEW OF THE ADVANTAGES:
- SAP-certified know-how
- 24/7 real-time monitoring
- Guaranteed intervention times
- Reliable technical basis for all SAP-supported business processes
With the SAP hosting solution from itesys, you gain agility, control and cost efficiency. The SAP hosting solution is continuously being developed and keeps up with the latest SAP innovations. We have been running two computer centres for many years, which are used for the hosting of customer SAP systems.
AN OVERVIEW OF THE ADVANTAGES:
- Fixed, transparent, low costs
- Significant relief of the burden on internal employees
- Saving on investments in infrastructure and the development of in-house skills
